Terms of Service

1. Parties and scope

“We” or the “Provider” means Artha Code Studio, which operates Slotwise. “You” or the “Tenant” means the person or business that creates a Slotwise account to run its business. “Customers” are the people who book or buy from the Tenant through Slotwise. The “Service” is the Slotwise application: online booking, point of sale, customer records, reports, reminders and related features.

The agreement between you and us consists of these Terms, the Privacy Policy, the Data Processing Agreement (DPA), and the plan terms shown on the Pricing page when you subscribe. If they conflict on personal data, the DPA prevails. Otherwise these Terms prevail.

By ticking the consent box when you sign up or accept an invitation, you confirm that you have read and agree to the documents that apply to you. Your acceptance is recorded with the document version and the time.

2. Account and eligibility

You must have legal capacity and be at least 18 years old. If you sign up on behalf of a business, you confirm you are authorised to bind it to these Terms.

You must give accurate registration details and keep them up to date, keep your password confidential, and tell us promptly if the account is used without permission. You are responsible for activity on your account, including that of staff you invite.

You decide the role and access of each staff member. Invited staff also accept the Terms of Service and the Privacy Policy when they accept an invitation. Only the business owner accepts the DPA.

3. Plans, fees and billing

Plans and prices are shown on the Pricing page. Fees are paid in advance for one subscription period.

• No proration: a plan change does not create a partial-period charge or credit.
• A plan change takes effect at the end of the current subscription period. You keep the plan you have paid for until then.
• The free trial is offered once per business.
• If you move to a smaller plan and your data exceeds its limits, the data is not deleted. Features or additions beyond the limit may be restricted until you adjust.
• Prices may change. We give you at least 30 days’ notice, and new prices apply from the next period.
• Refunds follow the Refund Policy at /refund.
• Fees exclude applicable taxes (for example VAT) where we are required to collect them.

Payments from your Customers (deposits, balances, QRIS and similar) through the payment provider you choose are a matter between you, the Customer and that provider. We are not a party to those transactions. WhatsApp message fees are charged by Meta to you under your own WhatsApp Business account, not by us.

4. Acceptable use

You must not use the Service to:

• violate Indonesian law or the rights of others, including sending deceptive or misleading messages;
• send promotional messages to people who have not consented or have opted out;
• store or distribute unlawful content, sexual violence content or child exploitation material;
• attempt to break into, overload, scan for vulnerabilities in, or access the data of other tenants;
• reverse engineer, copy or resell the Service without written permission;
• misuse Customer data beyond what is needed for the service you provide.

5. Tenant responsibility for Customer data and consent

For Customer data you enter into Slotwise, you are the controller of personal data and we are the processor, as set out in the DPA. This means you are responsible for:

• having a lawful basis to collect and use Customer data, and telling Customers what it is used for;
• obtaining the consent that is required, in particular for marketing messages, health data or care records (specific personal data) and children’s data, which needs the consent of a parent or guardian;
• responding to Customers’ requests about their data rights, with our help;
• making sure the notes, photos and messages you store or send are lawful;
• setting staff access according to what their work needs.

We provide tools to help, such as the privacy notice on the booking page, data export and Customer anonymisation. These help, but they do not replace your legal duties as controller.

6. Service availability

We run the Service on a best-effort basis and do not promise it will be free of interruption. Scheduled maintenance is announced in the app or by email at least 48 hours in advance. Emergency security maintenance may happen without prior notice, and we will explain it afterwards.

We make an effort to keep backups, but you should still export important data regularly.

7. Data export and deletion when you leave

You can export your business data at any time while the account is active. Moving to the Free plan does not close the account: data is kept and can be exported, and only data above the plan limits becomes read-only. After your account is closed or this agreement ends, we keep your data for 30 days so you can sign in and export it. After that period we delete or anonymise Tenant data and Customer data from live systems. Copies in backups are removed as backups rotate, within 90 days after that.

Data we must keep under law, for example our own billing records, is kept only for as long as the law requires.

8. Suspension and termination

You can cancel at any time. The Service continues until the end of the period you have paid for.

We may suspend or terminate your account if you breach these Terms. For a breach that can be fixed, we give written notice (by email) and 14 days to fix it. We may suspend immediately, without prior notice, only for serious abuse: fraud, unlawful activity, a threat to the security of the Service or other users, or an order from an authority. In that case we tell you the reason as soon as possible.

We may also end the Service without any breach with at least 30 days’ notice, and we refund the fees for the unused part of the period you have paid for.

During a suspension that is not due to an order from an authority, you can still export your data as described in section 7.

9. Intellectual property

The Slotwise application, its code, brand and design belong to us or our licensors. You receive a non-exclusive, non-transferable, limited right to use it while your subscription is active.

The data, content, logos and Customer lists you enter remain yours. You give us a limited right to store, display and process them only to run the Service for you. We do not use your Customers’ data for our own marketing and we do not sell it.

Suggestions and feedback you send may be used by us to improve the Service without obligation to you.

10. Personal data protection

We process personal data in line with Law No. 27 of 2022 on Personal Data Protection, Government Regulation No. 71 of 2019 and the Electronic Information and Transactions (ITE) Law. The Privacy Policy explains how your own data is handled. The DPA governs your Customers’ data.

11. Warranties and disclaimers

To the extent the law allows, the Service is provided as is. We warrant that we are entitled to provide the Service and will run it with reasonable skill. We do not guarantee any particular business result, and Slotwise features are not legal, tax or medical advice. You warrant that the data and content you enter are lawful and that you have the right to use them.

Nothing in these Terms reduces rights that cannot be waived under the law, including consumer rights where the Consumer Protection Law applies to you.

12. Limitation of liability

Each party’s total liability to the other for all claims arising from the Service in any 12-month period is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or IDR 1,000,000 if you have paid no fees, whichever is greater. Neither party is liable for indirect loss, loss of profit or loss of business opportunity, except where the law does not allow that exclusion.

This limit and exclusion do not apply to:

• loss caused by gross negligence or wilful misconduct of the liable party;
• a personal data protection breach caused by us, meaning a breach of our obligations under the DPA or applicable law;
• death or personal injury;
• anything else that cannot be limited by law.

Your obligation to pay subscription fees is not covered by this limit.

13. Indemnity

Each party compensates the other for third-party claims arising from the first party’s own breach.

• You bear claims arising because you processed Customer data without the required lawful basis or consent, breached section 4, or because your content infringes the rights of others.
• We bear claims arising because the Service infringes a third party’s intellectual property rights, or because we breached our data protection obligations.

The party seeking compensation must notify the other in writing without delay, let it control the defence, and cooperate reasonably. Neither party must compensate for losses caused by the fault of the party seeking compensation. This section is subject to section 12, including its exceptions.

14. Force majeure

A party that cannot perform because of circumstances beyond its reasonable control (natural disaster, widespread power or network failure, government action, a cyberattack that reasonable security measures could not prevent) is not in breach while those circumstances last, and must notify the other party and work to restore performance. Payment obligations already due are not cancelled.

15. Changes to these Terms

We may change these Terms. We announce important changes by email and in the app at least 30 days before they take effect. For changes that need your consent, you will be asked to accept the new version in the app. If you do not agree, you can cancel before the effective date and you will not be charged for later periods.

Changes required by law may take effect sooner, to the extent needed.

16. Governing law and dispute resolution

These Terms are governed by the law of the Republic of Indonesia. Disputes are first resolved through deliberation to reach consensus (musyawarah untuk mufakat) for 30 days after one party gives written notice. If no agreement is reached, the dispute is settled by the competent District Court in the Bekasi area.

17. Language

These Terms are made in Indonesian and English. In line with Law No. 24 of 2009, if the two versions differ in meaning, the Indonesian version prevails.

18. General

• If one provision is invalid, the others remain in force.
• You may not assign your rights and duties without our written consent. We may assign ours to a successor to the business, with notice to you and with the same data protection obligations.
• Notices are sent to your account email and to our address below.
• These Terms, the Privacy Policy and the DPA are our entire agreement about the Service.

19. Contact

Artha Code Studio, PNI F17 No. 41, Cibitung, Muktiwari, Kabupaten Bekasi, Jawa Barat. Email: [email protected].